Can you ship to my country?

Please visit our checkout page at https://www.shopjamgarden.com/checkout to confirm if we ship to your country. We ship to all countries listed as options during checkout.

For specific locations or countries, additional information may be required to successfully ship your package:

1. Taiwan Province:

   • Please provide your Chinese name and identification ID number, which are necessary for shipping.
   • Real-name registration at EZ WAY is required to receive your package.

2. Russia:

   • We do ship to Russia, but please understand that shipping and delivery times may take approximately a month.

3. Brazil:

   • Please provide your CPF number, which is required to ship your package.

Please pay special attention to the following:

1. We CANNOT ship packages to P.O. Box addresses.

2. Please provide your correct phone number, as the express companies will not accept packages without phone numbers.

3. Ensure you place your order with a valid email address. Order confirmations, notifications, tracking information, and other updates will be sent to the email you used to place your order.

How long will it take to ship to my country?

Standard shipping typically takes 2-4 weeks, while expedited shipping takes 4-7 business days.

However, please understand that the product processing time is not included in the shipping and delivery time.

This means that even if you choose expedited shipping, we cannot ship pre-order or made-to-order items immediately within 7 business days.

For how to track your order please read here.